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Privacy Policy

Effective Date: 19th September 2025
 

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This Privacy Policy describes how Simply Retreat collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, do not use or access any of the Services.
 

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the website, update the "Effective Date," and take any other steps required by applicable law.
 

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How We Collect and Use Your Personal Information

We collect personal information from you over the course of using our Services to:

  • Provide and improve our products and services.

  • Process orders, bookings, and payments.

  • Communicate with you about orders, updates, and promotions (if consented).

  • Comply with legal obligations.

  • Protect our business, rights, and users.
     

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What Personal Information We Collect

1. Information You Provide Directly

  • Contact details (name, address, email, phone).

  • Order and booking information (items purchased, billing and shipping address, payment confirmation).

  • Accessibility or wellbeing details shared voluntarily.

  • Customer support communications.

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2. Information Collected Automatically

  • Cookies, pixels, and similar technologies.

  • Usage Data (device, browser, IP address, site interactions).

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3. Information Obtained from Third Parties

  • Payment processors (credit/debit card, bank info for transactions).

  • Service providers supporting Wix and third-party apps (shipping, analytics, customer support).

  • Marketing partners (advertising, promotions).

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All third-party information is treated according to this Privacy Policy. We are not responsible for third-party accuracy or privacy practices.

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How We Use Your Personal Information

  • To Provide Services: Process payments, fulfill orders, arrange bookings, provide shipping, handle returns/exchanges.

  • Marketing & Advertising: Send promotional communications, improve website experience, tailor offers.

  • Security & Fraud Prevention: Detect and respond to fraudulent, illegal, or malicious activity.

  • Communication: Respond to inquiries, provide support, and improve Services.

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Cookies

We use cookies and similar technologies to:

  • Power and improve our website and Services (via Wix and integrated apps).

  • Remember actions and preferences.

  • Run analytics.

  • Allow third parties to tailor advertising.

You can disable cookies in your browser, but some features may not work correctly.
 

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How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers performing services on our behalf (IT, payment processing, fulfillment, analytics).

  • Marketing partners for advertising and promotional purposes.

  • Affiliates or within our corporate group to run our business.

  • Comply with legal obligations, respond to subpoenas, or enforce our terms.

We do not sell or share sensitive personal information to infer characteristics about you.
 

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User-Generated Content

Content you post publicly (reviews, comments) is accessible to others. We cannot control how others use this information and are not responsible for its security or misuse.
 

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Third-Party Websites and Links

We may link to third-party sites. We are not responsible for their content, privacy practices, or security. Review their policies before providing personal information.
 

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Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has shared information with us, contact us to request deletion.
 

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Security and Retention

We use reasonable security measures, but cannot guarantee complete security. Retention depends on the purpose of collection, legal obligations, and dispute resolution needs.
 

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Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information.

  • Restrict processing or withdraw consent.

  • Receive your data and request transfer to another party.

  • Appeal decisions on requests.

  • Manage communications preferences.

Requests may require identity verification. We will respond in accordance with applicable law.
 

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Complaints

If you have complaints about our handling of personal information, contact us at hello@simplyretreat.org. If unresolved, you may escalate to your local data protection authority.
 

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International Users

We may transfer, store, and process personal information outside New Zealand, including the U.S. Transfers rely on legal mechanisms like Standard Contractual Clauses where required.
 

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Contact

For questions or to exercise your privacy rights, email hello@simplyretreat.org.

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